FAQs

Absolutely. All our fine jewellery pieces come with authenticity certificates detailing the material composition and quality of stones used. Our diamonds and precious metals meet standard certification norms, ensuring transparency and peace of mind. Your Balleza Blue purchase is not only beautiful but backed by verified quality. 

After placing an order, you’ll receive an email with a tracking link once your item ships. You can also use the Track Order option on our website’s navigation menu. Simply enter your order number or email address to get real-time updates on your delivery status. For any issues, our support team is ready to help. 

We want you to love your jewellery, but if you’re not fully satisfied, Balleza Blue offers a 7-day return or exchange policy for unused, unworn items. Products must be returned with original packaging and certifications. Custom or engraved pieces may not be eligible. Please review our Refund and Returns Policy page for full details, and contact us for personalized assistance. 

Proper care ensures your jewellery retains its shine for years. Keep your rings away from chemicals, cosmetics, and harsh detergents. Use a soft cloth for cleaning, and store each piece separately in a fabric-lined box to prevent scratches. Visit our Jewellery Care page for full maintenance tips and guides tailored to gold, silver, and gemstone rings. 

Yes! Balleza Blue offers customization services for those looking to add a personal touch. Whether you want to engrave initials, tweak a design, or craft something entirely unique (like a custom engagement ring), our designers work closely with you to bring your vision to life. Contact our team to discuss your ideas, timeline, and budget—we’d love to co-create something special. 

At Balleza Blue, we prioritize quality above all. Our rings are crafted using premium-grade metals such as 18k and 22k gold, sterling silver, and sometimes mixed materials for unique textures. We also use carefully selected diamonds and gemstones, each evaluated for brilliance, cut, clarity, and ethical sourcing. Our goal is to deliver not just beauty, but enduring value in every piece you own. 

Yes, Balleza Blue offers domestic and international shipping options. We cater to customers in India and Australia with dedicated service and support. For other international orders, please contact us directly for shipping availability, delivery timelines, and charges. Every order is packaged securely and beautifully—ready to be gifted or cherished. 

You can reach out to us easily through multiple channels:

• Email: contact@ballezablue.com
• Toll-Free: +91 92298 58211
• Or visit our Contact Us page to use the online form.

Our team is based in Pune, India and Sydney, Australia, and we’re happy to assist you with product questions, order tracking, or customization inquiries. 

Yes, many customers value our jewellery for both aesthetic and wellness reasons. Drawing from ancient wisdom, gold is believed to promote vitality, prosperity, and positivity, while silver is known for its calming and purifying qualities. At Balleza Blue, we celebrate these traditions by offering finely crafted jewellery that not only elevates your look but also aligns with timeless cultural and health beliefs. 

Engagement Rings are designed for special commitments and feature elegant, timeless designs with premium stones and settings.

Casual Rings are perfect for daily wear, combining subtle elegance with comfort.

Cocktail Rings are bold, eye-catching statement pieces, ideal for parties, events, or festive occasions.

At Balleza Blue, each category is thoughtfully curated to suit different styles, moods, and milestones in your life. 

Yes! First-time customers can enjoy an instant ₹2000 discount using the code FIRST100 during checkout. Additionally, many of our signature engagement and cocktail rings are offered at flat 10% off, bringing down prices from ₹49,999.00 to ₹44,999.00. Keep an eye on our homepage or subscribe to our newsletter to receive updates on limited-time deals and exclusive launches. 

To make ring sizing easy, Balleza Blue offers a complete Ring Size Guide on our website. You can measure your size at home using a string or by measuring a well-fitting ring’s diameter. We also provide a printable size chart and a free ring sizer (on request) for better accuracy. Our guide includes international size conversions, including Indian sizes, to help you choose the right fit without stress. 

At Balleza Blue, every piece of jewellery is a blend of timeless elegance and modern artistry. Our collections—ranging from engagement rings to cocktail and casual designs—are crafted with precision, passion, and purpose. Each ring is created using high-quality materials and exquisite craftsmanship to offer you unmatched brilliance and long-lasting beauty. Whether it's your first piece or a special gift, Balleza Blue ensures it's more than just jewellery—it’s a celebration of individuality and unforgettable moments.