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India

A-601, Ganga Estoria, Kad Nagar, Undri, Pune 411060

Monday - Friday 09:00 - 17:00

contact@ballezablue.com
+91 9229858211

Australia

G03/6-10, Charles Street, Parramatta, NSW-2150, sydney, Australia

Monday - Friday 09:00 - 17:00

contact@ballezablue.com

Contact with an expert

    Frequently asked questions

    What details should I provide when reaching out for support?

    To help us resolve your issue quickly, please include your full name, order number (if available), and a clear description of your question or concern. If you're contacting us about a product issue, photos can be extremely helpful. The more details you share upfront, the faster we can assist you. Whether it’s about an order, return, or custom request, we’re here to ensure a smooth experience from start to finish.

    How long does it take to receive a response from your team?

    We typically respond within 24 hours on business days. During holidays or peak periods, it may take up to 48 hours. If you haven't received a reply, please check your spam or promotions folder, as emails sometimes land there. If it's urgent, feel free to follow up. We appreciate your patience and are committed to getting back to you as soon as possible.

    Can I make changes or cancel my order after reaching out?

    If your order hasn’t been processed or shipped, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible with your order number and the change you'd like to make. Once shipped, changes may not be possible, but we’ll guide you through return or exchange options if needed.

    What should I do if I haven’t received a reply within 48 hours?

    If you haven’t heard from us after 48 hours, double-check your spam or junk mail folder. If nothing’s there, you can reply to your original message or submit a new inquiry. We never ignore messages — delays are rare and usually caused by high volumes or incomplete contact details. Following up helps us serve you faster.

    Do you assist with custom or bulk order inquiries through the contact form?

    Yes, we handle both custom and bulk order requests through our support channel. Whether you're looking for a bespoke engagement ring or gifting solutions for events or corporate occasions, our team will be happy to assist. Just share your idea or requirement, and we’ll get back to you with options and next steps.