To help us resolve your issue quickly, please include your full name, order number (if available), and a clear description of your question or concern. If you're contacting us about a product issue, photos can be extremely helpful. The more details you share upfront, the faster we can assist you. Whether it’s about an order, return, or custom request, we’re here to ensure a smooth experience from start to finish.

We typically respond within 24 hours on business days. During holidays or peak periods, it may take up to 48 hours. If you haven't received a reply, please check your spam or promotions folder, as emails sometimes land there. If it's urgent, feel free to follow up. We appreciate your patience and are committed to getting back to you as soon as possible.

If your order hasn’t been processed or shipped, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible with your order number and the change you'd like to make. Once shipped, changes may not be possible, but we’ll guide you through return or exchange options if needed.

If you haven’t heard from us after 48 hours, double-check your spam or junk mail folder. If nothing’s there, you can reply to your original message or submit a new inquiry. We never ignore messages — delays are rare and usually caused by high volumes or incomplete contact details. Following up helps us serve you faster.

Yes, we handle both custom and bulk order requests through our support channel. Whether you're looking for a bespoke engagement ring or gifting solutions for events or corporate occasions, our team will be happy to assist. Just share your idea or requirement, and we’ll get back to you with options and next steps.